Tuesday, September 22, 2009

Dad, can I have a "do over"?

Remember those? The "do over" is a childhood standard, practiced on playgrounds and classrooms, at friends' houses and on the street. It is a universal code that erases the prior result, without erasing prior learning.

How great would it be if we could bring that forward to adulthood? I find it interesting that as we get older we often disagree with that idea. You hear things like, "You have to pay for your mistakes," or "You should've known better, now live with it." But we certainly don't wish that on our younger selves, and we all learned and improved via the "do over."

The forward thinking learning organization creates training that allows learners the chance to practice and fail. I can't think of anyone that learned to ride a bike without ever falling. No one learned to read without stumbling over words. No one learned playground games without a practice round in which feedback was delivered (often in a non-constructive manner).

Likewise, as trainers, we should create learning experiences that provide an opportunity for people to fail and then try again. Not just a chance to hit the "reset" button. Give learners the time to try, contemplate, reflect, discuss, process, plan, and then try again.

Some of you may be asking, "I don't have that kind of time in these economically challenging times." I'm glad you brought that up because it gives me a chance to refer back to some of my earlier posts on blended learning, failing and informal learning. The learning experience might be a computer based simulation, followed by a web seminar, social sharing sites, classroom sessions and several outside readings. It then closes with another web based engagement.

Packaging learning and development in a way that allows participants to try, fail, and try again is critical to long term behavioral change. Desired behavior is never created by magic wand, or dunking in the waters of the latest model. Long term change is created by constantly creating context, providing opportunities to process and reflect and the chance to practice and get feedback to become more successful.

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